UK Bill Help

Utility Warehouse will try to guarantee customers save money on their energy bills if they use their services, however the fuel provider also provides financial assistance as well as advice to families or individuals that are struggling. There are several different schemes or programmes provided, and the company is also flexible in adding new options for dealing with heating or energy bill arrears. One key is to call the provider early, before missing payments on the account.

Both gas and electricity is provided by Utility Warehouse, and this independent provider tries to guarantee that people will save money when compared to the variable tariffs offered by the other national providers in the UK. What they will do is they have no exit fees if someone wants to change their service, and guarantee no increases in rates for a few years. All of this can help the vulnerable.

But while their rates on a customers monthly costs may be lower in many cases, there are still families as well as too many elderly that struggle to keep up with paying their bills over the short term and face disconnection. This is often the case during the winter, when heating costs are higher. The main assistance programmes are below.

Options for receiving help with Utility Warehouse bills

When calling the customer support team, staff from this company will review different schemes and methods that the customer may be eligible for. There are many options, including all the schemes provided by the central government, such as pre-payment meters, and there are other solutions offered directly by the independent company.

Benefits can be used for paying bills as part of the central government Fuel Direct scheme. The customer service team, partnering with the household and their local JobCentre, can help people apply for this form of assistance. This will allow the payment for their electric bill to be made directly from their entitlement cheque or a cash transfer, and it is a form of third party deductions.

A review of the account. Members of the customer service team can ensure the household is on the lowest tariff plan and that they are receiving the cheapest rates on their electric bills. This is one of the key reasons that Utility Warehouse says people call them for, as everyone is trying to save as much money as possible, and the company will review rates and plans at any time.

Repayment plans will be set up for eligible customers. Utility Warehouse will set the monthly amount based on the individual’s income, savings, and ability to pay the arrears. They have even been known to enter into plans that will not charge the customer any additional interest or fees on the account, however the terms will vary based on an assessment process.

Budgeting and debt reduction can take place from a prepayment meter. This is often the last resort before the gas or energy service is shut off. The advantage of this is it helps the Utility Warehouse customer budget properly, and it also provides them time to pay down any debt arrears on the account.

Disconnection prevention is for customers that have agreed to a repayment plan (per above), so the provider will give these individuals time to address any gas or electricity bills that are in arrears. Also, they will not disconnect heat during the winter months, no matter the customers age or financial situation.

Free energy conservation advice is provided. This can be very effective at saving money on heating bills as it will reduce usage over the short and long term. Utility Warehouse wants the vulnerable, especially older people as well as families with young children, to stay warm during the winter, and a safe and efficient home will help this occur.

The advice on energy efficiency is free. As part of this process, the customer service team will see if the family is eligible for any local or national government schemes, such as NEST in Wales or the Energy Assistance Package in Scotland. The scheme available in England is Warm Front, and Utility Warehouse can also provide information on that programme too.

All of these solutions and more can be provided by Utility Warehouse. Ring the customer serve team at 0844 815 7777 for more information.